How to rename an email account on iPad or iPhone

One of my colleagues had configured a new exchange email account on their iPhone but hadn’t changed the name as they were going through the setup.

As a result the name of the email account showed up as ‘Exchange’ rather than ‘Support’ which is our IT support inbox. The way to change this is not immediately evident so once I had changed it for him I decided to write this post for others.

So here is how you rename an email account on iPad or Iphone.

Go to Settings > Mail, Contacts, Calendars > Tap your Exchange account (in this case it was ‘Exchange’) > Tap on your exchange email address (i.e. ‘support@supportingtechblogspot.com’) > scroll down to Description (past Username and Password), then enter the new name in there (in this case it was ‘Support’).

Yes, it is slightly strange that the ‘Name’ of the email account is actually labelled ‘Description’ in the UI but I guess Apple can’t get it right all the time !.