Win 7 XP Mode – Integration features unavailable

A user today complained that she was unable to open an application that was installed via XP Mode. The error being produced was “Integration features unavailable”.

After trying to start the VM from the Win7 program menu it produced the error and gave the option to retry or continue. If you retry it produces the same error, if you continue the VM opens with a blank (black) screen.

I managed to resolve the issue, so if you receive the error “Integration features unavailable” or "Could not enable integration features" here is the fix.

1. On the Win7 machine, go to All programs > Windows Virtual PC > Windows Virtual PC.
2. Right click the Windows Virtual PC icon > Select ‘Settings’.
3. Under the ‘Close’ option (on the left), Change the ‘Automatically close with the following action : ‘ from ‘Hibernate’ to Shutdown’ and click OK.
4. Try to open the Virtual PC again and wait until it produces the error, when it gives you the option ‘Retry’ or ‘Continue’, select continue until the Virtual PC with the blank screen is displayed.
5. Go to the top left of the window and choose Action > Close. It will ask if you want to force the shutdown. Select Yes.
6. Once the virtual PC is showing as ‘Shut down’, try to re-open the application and it should work !.
If this helped you or you have an alternative fix, please leave a comment for others.

How to rename an email account on iPad or iPhone

One of my colleagues had configured a new exchange email account on their iPhone but hadn’t changed the name as they were going through the setup.

As a result the name of the email account showed up as ‘Exchange’ rather than ‘Support’ which is our IT support inbox. The way to change this is not immediately evident so once I had changed it for him I decided to write this post for others.

So here is how you rename an email account on iPad or Iphone.

Go to Settings > Mail, Contacts, Calendars > Tap your Exchange account (in this case it was ‘Exchange’) > Tap on your exchange email address (i.e. ‘support@supportingtechblogspot.com’) > scroll down to Description (past Username and Password), then enter the new name in there (in this case it was ‘Support’).

Yes, it is slightly strange that the ‘Name’ of the email account is actually labelled ‘Description’ in the UI but I guess Apple can’t get it right all the time !.