Sometimes a user may leave a files open on their PC and go away from their desk, leaving the document locked and uneditable for other users.
The solution is to disconnect that user from the file and allow the new user to open it and perform the tasks that are necessary.
To locate these folders and perform this action do the following :
- Access the server that holds your network shares
- Start>Programs>Administrative tools>Computer Managment
- Expand 'Shared Folders' and select 'Open Files'
- Highlight the file in question>Right click and select 'Close Open File' from the menu
Please note that this will not close the file on the users PC it just closes the connection to the network.
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